Important Disclaimer & Terms of Purchase

Thank you for visiting tamsolec.com. To ensure transparency and provide you with the best service, please read the following terms and conditions regarding our product listings, pricing, and availability.

1. Product Availability

• Stock Status: Not all products listed on this website are currently held in our immediate physical stock.

• Regional Availability: Certain items may only be available through specific partner suppliers located in Douala and/or Yaoundé.

• Rare Items & Pre-orders: Rare or highly specialized components may only be available via pre-order from China.

• Verification Required: Before making any purchase, buyers must discuss with us to confirm if the product is in stock or to determine the lead time required to make it available.

2. Pricing Policy

• Price Ranges: Prices on our site are displayed as a range. The Discount Price (current price) represents the minimum estimated cost, while the Regular Price (stroked price) represents the maximum expected cost for that item.

• Price Fluctuations: Prices are not guaranteed to remain constant. They are subject to frequent changes due to variations in importation costs, customs duties, and price adjustments from our diverse network of suppliers.

3. Product Descriptions & Expertise

• Authorship: All product descriptions on this website were professionally crafted by Engr. NJIO CYRIN TAMFU.

• Sources: Information is compiled using official product/brand datasheets, direct communications from manufacturers, and technical research assisted by Google Gemini to ensure depth and accuracy.

4. Third-Party Coordination & Compatibility

• Partner Network: For products not in our immediate stock, we act as a third-party coordinator. We work with our trusted partner suppliers to facilitate your purchase.

• Our Goal: Our role in this coordination is to ensure the buyer receives fair pricing and to verify that the products strictly meet the technical requirements and compatibility of the intended system.

Contact Information

For availability checks, technical consultations, or order inquiries, please contact us directly:

• Phone/WhatsApp: +237 654 388 730 / +237 673 095 754

• Email: info@tamsolec.com

• Website: tamsolec.com

Tamsolec Warranty Assurance & Logistics Policy

At Tamsolec, we understand that a manufacturer's warranty is only as good as the support behind it. Because we operate as a bridge between international manufacturers and the local Cameroonian market, we offer an Optional Warranty Assurance Plan to give our clients total peace of mind.

1. The 5% Warranty Assurance Fee

We offer an optional Warranty Assurance Coverage at a flat rate of 5% of the total product cost.

By opting for this coverage, you are not just buying a product; you are securing a guarantee of service. This small investment ensures that Tamsolec takes full responsibility for the "logistics of replacement."

2. What This Policy Covers

When you pay the 5% Assurance Fee, Tamsolec commits to the following during the item's official warranty period:

• Active Advocacy: We act as your legal and technical representative to the manufacturer (e.g., Felicity Solar) to ensure your warranty claim is prioritized and approved.

• Logistics Management: We handle the complex process of returning a defective unit to the regional supplier (Douala/Yaoundé) or the manufacturer and securing the replacement.

• Direct Replacement: Where possible and subject to availability, we aim to provide a replacement unit from our partner network to minimize your system's downtime.

• Zero Hidden Fees: For covered claims, the 5% fee covers the administrative and local transport costs associated with the swap.

3. Why This Is Necessary

Standard manufacturer warranties often cover the parts, but they rarely cover the cost of logistics, transport, or the labor required to facilitate a swap between cities or countries.

Without this optional coverage, the buyer is responsible for transporting the damaged item to the authorized service center and following up on the weeks-long (or months-long) administrative process.

4. Terms & Exclusions

• Original Condition: The warranty (and this assurance) only applies to items that have failed due to manufacturing defects under normal use.

• Standard Exclusions: Damage caused by lightning (if no SPD was installed), physical impact, water submersion (for non-IP65 items), or unauthorized repair attempts by third-party technicians will void the warranty.

• Non-Refundable: The 5% fee is a service charge for the duration of the warranty period and is non-refundable once the product has been commissioned.

Secure Your Investment

To add this coverage to your purchase, please inform us during the discussion phase. We highly recommend this for high-value items like Lithium Batteries and Hybrid Inverters.

Contact for Warranty Claims:

• Admin: +237 654 388 730 / +237 673 095 754

• Email: warranty@tamsolec.com